Frequently Asked Questions
Find answers to common questions about PitchParty.
General
What is PitchParty?
PitchParty is a platform that connects sports fans with the perfect venues to watch games. We help you find bars, restaurants, and other venues that are showing your favorite teams and sporting events.
Is PitchParty free to use?
Yes, PitchParty is completely free for fans to use. We make money by partnering with venues who want to attract more sports fans to their establishments.
Which cities does PitchParty operate in?
PitchParty currently operates in major cities across Kenya including Nairobi, Mombasa, Kisumu, Nakuru, and Eldoret. We're constantly expanding to new cities - check our app for the most up-to-date coverage.
How do I contact customer support?
You can contact our customer support team through the Help Center in our app, by emailing pitchparty@gmail.com, or by visiting our Contact Us page.
For Fans
How do I find venues showing my team's game?
Simply open the PitchParty app, select your favorite team or the specific game you want to watch, and we'll show you all the venues in your area that are broadcasting it. You can filter by distance, amenities, and more.
Can I reserve a table at a venue through PitchParty?
Yes! Many of our partner venues offer table reservations directly through our platform. Look for the "Reserve" button on venue listings that offer this feature.
How do I know if a venue is showing a specific game?
Each venue profile shows which games they'll be broadcasting. You can also search directly for a specific game, and we'll show you all venues that will be showing it.
Can I leave reviews for venues I've visited?
Absolutely! We encourage users to leave reviews about their experience watching games at different venues. This helps other fans find the best places to watch sports.
For Venues
How can my venue partner with PitchParty?
If you own or manage a venue that shows sports, you can register as a venue manager directly through the PitchParty app. Just download the app, sign up as a venue, and follow the simple steps to get started.
What are the benefits of becoming a PitchParty partner?
Partner venues gain increased visibility to sports fans in their area, access to our reservation system, detailed analytics about customer preferences, and marketing tools to promote game-watching events.
Is there a cost to become a partner venue?
We offer different partnership tiers with varying features and costs. Basic listings are free, while premium features are available through our paid tiers. Visit our Venue Partners page for detailed pricing information.
How do I update my venue's information or game schedule?
Partner venues have access to a management dashboard where they can update their profile, amenities, and the games they'll be showing. Changes are reflected immediately on the platform.
Account & App
How do I create a PitchParty account?
You can currently sign up for PitchParty using your email address through our app. We're working on adding social sign-in options like Google and Facebook in future updates — stay tuned!
Can I use PitchParty without creating an account?
Currently, you need to create an account to use PitchParty. However, we're working on a feature that will allow anonymous browsing of venues and games in the near future.
How do I reset my password?
If you've forgotten your password, click on "Forgot Password" on the sign-in screen. We'll send you an email with instructions to reset your password.
Is my personal information secure?
Yes, we take data security very seriously. We use industry-standard encryption and security practices to protect your personal information. You can learn more in our Privacy Policy.
Still Have Questions?
If you couldn't find the answer to your question, our support team is here to help. Reach out to us and we'll get back to you as soon as possible.