Privacy Policy
How we collect, use, and protect your personal information.
Introduction
At Pitch Party, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our platform.
Information We Collect
We collect the following types of information:
- Account Information: Name, email address, phone number, and profile details.
- Booking Information: Venue selections, dates, times, and payment details.
- Device Information: IP address, browser type, device type, and operating system.
- Location Data: With your permission, we collect location data to show nearby venues.
- Usage Information: How you interact with our app, including features used and time spent.
How We Use Your Information
We use your information to:
- Process and manage venue bookings
- Provide customer support
- Improve our services and develop new features
- Send important notifications about your bookings
- With your consent, send promotional offers and updates
- Detect and prevent fraudulent activities
Legal Basis for Processing
We process your data in accordance with Kenya's Data Protection Act, 2019. Our legal bases for processing include:
- Performance of our contract with you
- Your consent
- Our legitimate business interests
- Compliance with legal obligations
Data Sharing and Disclosure
We may share your information with:
- Venue Partners: To facilitate your bookings
- Service Providers: Payment processors, cloud services, and analytics providers
- Legal Authorities: When required by law or to protect our rights
We do not sell your personal information to third parties.
Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.
Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements.
Your Rights
Under Kenyan data protection law, you have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Object to processing of your data
- Request restriction of processing
- Data portability
- Withdraw consent
Cookies and Similar Technologies
We use cookies and similar tracking technologies to track activity on our platform and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.
Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
- Email: privacy@pitchparty.com
- Phone: +254 712 345 678
- Address: PitchParty Kenya, 12 Sports Plaza, Nairobi
Last updated: 2025